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Privacy Policy
Privacy Policy – RAS3DPRINT
Last Updated: 10/03/2024
This Privacy Policy explains how RAS3DPRINT ("we," "us," or "our"), based in South Africa, collects, uses, and protects your personal information when you visit our website https://www.ras3dprint.co.za/ ("the Site") or interact with our services. By using our services, you agree to the terms outlined in this policy.
1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. The latest version will always be available on our website with the "Last Updated" date.
2. INFORMATION WE COLLECT
A. Information You Provide Directly
We collect information you provide when using our services, including:
- Contact Details: Name, address, phone number, and email.
- Order Information: Billing and shipping details, payment confirmation.
- Account Information: Username, password, and security details.
- Shopping Activity: Items viewed, cart additions, and wishlists.
- Customer Support Requests: Any information shared when contacting us.
B. Information Collected Automatically
When you visit our Site, we automatically collect data such as:
- Device and Browser Information: IP address, browser type, and operating system.
- Usage Data: How you interact with our Site (e.g., pages visited, time spent).
- Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and improve our services.
C. Information from Third Parties
We may receive information from service providers such as:
- Ecwid (e-commerce platform provider)
- Payment processors (e.g., bank, credit card providers)
- Marketing and advertising partners
We ensure that any data obtained from third parties is processed in accordance with this Privacy Policy.
3. HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
- To Provide Our Services: Process orders, manage accounts, ship products, and handle returns.
- Marketing and Advertising: Send promotional offers, newsletters, and advertisements.
- Fraud Prevention & Security: Detect and prevent fraudulent activities.
- Customer Support: Respond to inquiries and improve our services.
- Legal and Regulatory Compliance: Fulfill legal requirements under South African law.
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies, web beacons, and tracking technologies to enhance your experience. Cookies help us:
- Remember your preferences and login details
- Analyze website performance and usage patterns
- Improve website security
You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.
5. SHARING YOUR INFORMATION
We do not sell your personal information. However, we may share it with trusted third parties, including:
- Service Providers: Payment processors, delivery services, and cloud storage providers.
- Business Partners: Marketing and advertising partners.
- Legal Authorities: When required by law or to protect our business.
- Corporate Transactions: In case of a business merger, sale, or restructuring.
6. DATA SECURITY
We implement security measures to protect your personal data. However, no online system is 100% secure. We advise customers to keep their login credentials confidential.
If you suspect a security breach, please contact us immediately at ruan@ras3dprint.co.za.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfill your orders and services.
- Meet legal and regulatory obligations.
- Resolve disputes and enforce agreements.
8. YOUR RIGHTS
As a South African user, you have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Ask us to delete your personal information, subject to legal limitations.
- Opt-Out of Marketing: Unsubscribe from promotional emails via the "Unsubscribe" link in our emails.
To exercise these rights, contact ruan@ras3dprint.co.za.
9. THIRD-PARTY LINKS & WEBSITES
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal information.
10. CHILDREN’S PRIVACY
Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, contact us for removal.
11. INTERNATIONAL USERS
If you access our Site from outside South Africa, you acknowledge that your data may be transferred to and processed in South Africa. We comply with applicable data protection laws regarding international data transfers.
12. CONTACT INFORMATION
For privacy-related inquiries, contact us at: 📧 Email: ruan@ras3dprint.co.za
📍 Address: 56 Khayalami On Gordon, Highveld Park x11, Witbank 1035, South Africa
📞 Phone: 074 305 6391
📌 Company Registration: 2024/124158/07
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