Refund Policy – RAS3DPRINT

At RAS3DPRINT, customer satisfaction is our priority. Below are the terms of our 7-day return policy.

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1. RETURN POLICY

You have 7 days from the date of receiving your item to request a return.

To be eligible for a return:

• The item must be unused, in its original condition, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

To initiate a return, contact us at ruan@ras3dprint.co.za. Returns must be sent to: 📍 Address: 56 Khayalami On Gordon, Highveld Park x11, Witbank 1035, South Africa

Returns sent without prior approval will not be accepted.

For any return-related inquiries, email us at ruan@ras3dprint.co.za.

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2. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

We will assess the issue and work to resolve it promptly.

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3. NON-RETURNABLE ITEMS

Certain products cannot be returned, including:

• Custom-made or personalized items.
• Hazardous materials, flammable liquids, or gases.
• Sale items and gift cards.

If you have concerns about an item’s return eligibility, please contact us before making a purchase.

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4. EXCHANGES

To exchange an item:

• Initiate a return for the item you currently have.
• Once the return is accepted, place a new order for the replacement item.

This ensures faster processing and availability of stock.

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5. REFUNDS

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved:

• Refunds will be issued to your original payment method within 10 business days.
• Banks and credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at ruan@ras3dprint.co.za.

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For any questions regarding our Refund Policy, contact us at: 📧 Email: ruan@ras3dprint.co.za
📍 Address: 56 Khayalami On Gordon, Highveld Park x11, Witbank 1035, South Africa
📞 Phone: 074 305 6391
📌 Company Registration: 2024/124158/07